The New Workforce Management Style: A Market Basket Success Story
The needs of the grocery industry are distinctly unique when compared to other industries. From the department structure to the specific demands of the customer base, the process of running a grocery store is akin to that of a well-oiled machine. Employee contributions are vital to running this finely-tuned operation, and making sure that employees are in on contributing to the success of their employers’ goals is of utmost importance.
“I give them something to look forward to – the harder they work, the more rewards they get.” Johnny, a manager at New England grocery chain “Market Basket,” shared with us. His gumption and commitment to his job is admirable as he’s been with the company for twelve years. This commitment was instantly noticeable through the passion Johnny conveyed as we were chatting with him. He’s “taken the reigns” and implemented a technological approach to making sure that employee needs, as well as company goals and expectations, are not only met, but exceeded. The ideal shift swapping solution for all grocery stores to follow suit.
Johnny’s Most-Used Shyft Features
- Private Groups and Channels for broadcasting announcements
- Photo schedule upload and import for sharing the schedule
- Direct Messaging & Chat without sharing phone numbers
- Team Feed for storewide communication
Simple Schedule Distribution For Hectic Lifestyles
We asked Johnny about his experience with utilizing Shyft in his store, and talked about how it helped with many of the issues employees would have with accessing their schedule:
"Nowadays, everyone has a smartphone; people check their phone every five minutes, so it gives them something to do. Might as well check the schedule on their phone instead of going out of the way to check the schedule in person. It’s easier for them."
By increasing the accessibility to their schedule, Johnny has been able to make sure that employees know exactly when their shift is, and know that they are able to contact someone in case that proposed shift isn’t working out.
If an employee is out for the week, they wouldn’t have to contact another employee to take a picture of the schedule or come back to work before their next scheduled shift. They’d be able to open the app and know exactly when they were expected to begin work again.
With such a variable industry, where shifts aren’t divided evenly into a ‘first’ or ‘second’ shift, having the technology to define exactly when a shift is scheduled is especially helpful in making sure that employees and employers take full advantage of time (and money) allotted for scheduling. The right amount of employees are staffed for the exact amount of labor capital the employer needs; there’s no wasted dollars.
“We’re open from six in the morning until closing time. We don’t do a first, second or third shift, that we use to cut in parts of the day, but we schedule according to the busier and slower times.” Johnny said.
One Worker Down…Makes Us All Frown
This advanced workforce management system has proved it isn’t just helpful in making sure an employee’s shift details are made available to them, but it also ensures industry standards are maintained by this particular store. When an employee isn’t able to make their shift, that puts strain on the entire team. Resulting in longer lines, lower quality of service, and unhappier employees; long wait times are a common complaint from customers.
“We know someone isn’t going to be able to make it in or call out, and we need to remain a number of registers – to have the number of people we have to have scheduled actually come in, otherwise it’ll be a huge mess in the checkout area,” Johnny said. He continued on, speaking to the advantages of implementing Shyft into his particular store. “[Shyft] is really great for maintaining the amount of people we’re supposed to have for that day.”
Regaining Control & Eliminating Bottlenecks
One of the biggest benefits, for Johnny, is the ability to approve or deny the shift swaps his employees make.
“Depending on who it is, people who cannot switch shifts with someone – for example, a cashier wouldn’t be able to switch shifts with a bagger because the bagger wouldn’t know how to use a register yet. So, it’s nice to get approval instead of them just calling someone at the store and approving the shift.”
By making sure that he’s able to supply experienced employees to the positions they are best suited for, he expedites the checkout process and eliminates bottlenecks that may arise from employees who are learning the ropes and in return, giving them a better chance to thrive in their position.
As an added bonus, Johnny let us know that it got rid of complications that may come with employees calling the store to get a shift covered: “We have a lot of new people that just started, so new people who would pick up phone calls wouldn’t be able to think of a person off the top of their head to see if they were a bagger or a cashier.”
Key Takeaways in Market Basket’s Success with Shyft
Overall, the implementation of an attendance management system into this Market Basket Grocery Store is one that should be taken in stride: the unique structure of a grocery ecosystem ultimately benefits from cutting-edge developments in employee management through:
- Increasing accessibility of schedule for employees
- Maintaining industry standards for checkout time and customer satisfaction
- Making sure that switch shifts don’t lead to complications on the sales end