We want to remind you that Shyft is not promoted by specific companies, meaning you still have to follow your individual company's parameters on shift swapping and exchanges.
If it is the protocol for your team to call the store, you will need to continue to do so! If your manager says all you need is an approval in Shyft, then you are good to go!
The message here is, we don't make the rules for your team, your manager does. Shyft is here as a helpful tool to help make the process of getting your shift covered fast, easy, & pain-free.